Comments on: Our Server Status

By: website design

website design — Wed, 03 Jun 2009 05:10:19 +0000

Everyone needs a hug.Great content as usual. Keep it up! Thanks again.

By: Chris Campbell

Chris Campbell — Tue, 02 Jun 2009 17:22:17 +0000

Patrick, can you please send a link to your form to support@wufoo.com. If the form is being displayed then it sounds like you’re probably experiencing something unrelated to the outage.

By: Patrick

Patrick — Tue, 02 Jun 2009 17:09:51 +0000

Still not working for me out in Singapore. The form is there, but can’t enter any info . Hate to be a bother, but can you check on this please. Thanks, woofoo rocks

By: Chris Groves

Chris Groves — Thu, 28 May 2009 20:33:49 +0000

I think the fact that your service has been flawless for the two years that I've used it made it such a surprise for my staff. Wufoo is so popular at my organization, I've had near uprissings when I've sugested other solutions instead of Wufoo for a project.

Although the outage caused some issues, I sounded in-control of the situation when , after only minutes of the second outage and while on the phone with the C.O.O., I was able to give real time updates from your Twitter feed. If not thing else, you have proved a perfect example of a benefit of Twitter for my next Social Media presentation. Thank you for such a fantastic service.

By: Tony Webster

Tony Webster — Sat, 23 May 2009 21:41:35 +0000

All questions about redundancy(!) aside, I overwhelmingly appreciate the updates on Twitter and the straightforward, direct acknowledgment of what happened, why it matters and what the future holds. Wufoo is a great service and the consistent updates are always a warm welcome when logging in. I’m one of those people it couldn’t have been worse for, but in the end, the response from Wufoo has been delightful. Now, how about a second datacenter? :)

By: Brett

Brett — Fri, 22 May 2009 15:49:39 +0000

From my perspective, y’all handled this with grace and candor. Your Twitter updates were very helpful and to find your status RSS in the text above is excellent. I’m a big WuFan of you WuFooligans, keep up the great work, your “honesty is the best policy” approach to customer service, and I’ll keep singing your praises!

By: Gary

Gary — Fri, 22 May 2009 15:23:46 +0000

thanks for the candid and straight forward explanation..I for one - will stay with you...

-g

By: Tyler Smith

Tyler Smith — Fri, 22 May 2009 04:10:31 +0000

Bravo handling what was obviously a nasty situation with a 3rd party datacenter provider. I’m bookmarking this so that if our services ever go through the same disaster scenario, I know who to emulate!

By: Kim Buchanan

Kim Buchanan — Thu, 21 May 2009 23:43:55 +0000

When I found the site down, I was able to find you on twitter immediately and stay tuned for the latest. Fantastic use of twitter, kept me updated. You have an awesome service and even under this stress you still gave star service and thought outside the square. Well done!

By: Jonathan

Jonathan — Thu, 21 May 2009 21:34:29 +0000

The twitter update feed was a great way for us to know what was happening. Thanks for keeping everyone in the loop.