Account Manager
On this Page
FAQs
Introduction
The Account Manager is where you can control your basic account settings, upgrade, downgrade, view purchase invoices or account usages. You may also change your subdomain from this page.
Your Subdomain
Located at the top of the page, the Subdomain section displays and allows you to change your Subdomain information.
- Change Subdomain. This button allows you to change your Subdomain for your Wufoo account. To read about changing your Subdomain, check out the FAQ section dedicated to it.
User Information
Located beneath the Subdomain, the User Information section allows you to view your name, company, email address and timezone for your current user.
- Change User Information. Press the Change User Information button and you’ll be shuttled to the User Management section of Wufoo, where you may change this vital information.
This Month’s Usage
Next to the User Information, you’ll see your Monthly Usage represented as a pie graph.
Forms The number of forms that you have created.
Reports The number of reports that you have created.
Entries The number of entries that your account has received in the current billing month. Your entry count will reset to 0 when your account is billed or reset each month.
Disk Space If you have a paid plan and are accepting file uploads, the disk space counter will display the amount of disk space that you have used.
Upgrade/Downgrade Plan
Located below the User and Usage information is a table displaying the various Wufoo plans.
Upgrade. To upgrade, click on the “Upgrade” button. You will be taken to a page that initiates the upgrade process. If you are already a paid user, upgrading only requires clicking the “Upgrade Account” to upgrade your plan. If you are not yet a paid user, you will be asked to provide billing information. Enter the appropriate credit card information and click on “Upgrade Account” to complete the upgrade process.
Downgrade. To downgrade, click on the “Downgrade” button. You will be taken to a page to initiate the downgrade process. Click on the “Downgrade Account” button to successfully downgrade.
Cancel Account. If you decide to cancel your account, click on the “Cancel Account” button. You will be taken to a cancellation page asking if you’re sure you would like to cancel. To complete the cancellation processs, click on the “Cancel Account” button located at the bottom left of the cancellation page.
Your Invoices
Located at the bottom left size of the Account Manage page is a section for Invoices. Here you can find the invoices for any payments made to Infinity Box Inc. Invoices are sorted by year and month and are color-coded to represent salient moments in your account’s history. For example, Ad Hoc plans are shown in red, Bona Fide in purple, blue represents the Carpe Diem and green for Ad Infinitum. Also, special circumstance invoices like upgrades that include prorated amounts are shown in a gray. Finally, the white dotted invoice shows your next scheduled invoice.
When invoices are clicked, you’ll be taken to the to a page which can be printed. See tbd for more information about invoices.
Billing Information
At the bottom right-hand corner lives your billing information. This section shows you a read-only view of the name, last four digits of the credit card and address on file for the account. You can also see the Invoice email address, which is the address to whom the invoice shall be sent. To read more about this feature, check out tbd.
- Change Billing Information. Clicking on this button will cause a form to appear where you can change your billing information or your Invoice Email address.
API Information
All API documentation can be found at http://wufoo.com/docs/api/
Activity Log
Documentation on the Activity Log can be found at http://wufoo.com/docs/activity-log/
Can I change the name or subdomain of my account?
What is a subomain? Well, the subdomain helps uniquely identify your account on our servers. Here’s an example of a subdomain: http://subdomain.wufoo.com/.
Why would I want to change my subodmain? So, let’s say that you chose http://myawesomedomain.wufoo.com/ as your original subdomain, but your company was subsequently bought out for millions of dollars (it could happen) and the suits in charge of things ask you to change your subdomain to http://wewearties.wufoo.com/. They wear ties… You listen to them.
So how do I change my subomain? A quick word of warning: if you change your subdomain than the links to your forms will change. This means that you’ll have to copy your new form URLs from the Code Manager and re-post these links to your website or resend the links to your users via email. Consider carefully the ramifications before you give this feature a try.
If you’ve read the warning stated above and you’re still willing to change your subdomain, follow these steps: click on the Change Subdomain button. You’ll see a warning which urges you to internalize the consequences of your actions. After carefully considering your fate, you’ll press continue and you’ll be presented with the lightbox depicted below.
- Check Subdomain You’ll press this button to check if your subdomain is available. This is a non-destructive action. In other words, your subdomain will not be changed when you press this button because you’re just dipping your toe int the water.
If your chosen subdomain is already assigned, you’ll be presented with a box similar to the one below.
If your subdomain is taken, you’ll see a lightbox similar this:
- Change Subdomain Whoa, you’re in the big time now! If you’ve read our warning then you’re ready to proceed. So, when you press this button, if your subdomain is available, the following actions will be taken: your subdomain will change (duh), your current session will be destroyed, and you’ll be logged out of Wufoo and redirected to the login screen for your new subdomain.
What happens if I go over my entry limit?
If you are on a paid account, your account will always continue to accept entries. If you exceed your entry limit, you will be charged $0.05 per entry when your account is billed.
If you are on a free account, your forms will cease to accept new submissions once your entry limit is exceeded. Your form will show a message stating that your form is “no longer receiving entries”.
How do I cancel or downgrade my account?
To downgrade, head to the account manager and select your desired plan from the grid of plans. If you click the button under the free plan, this will downgrade your account to the free plan. All of your data will still be kept intact. The only requirements that you will have to meet in order to downgrade is that your forms do not exceed the limit of forms allowed for the desired plan. Also, fields like file upload, and other plan specific items, will be removed when you downgrade.
To cancel your account, head to the account manager and click the button labeled “Delete Account.” You will then be taken to a page asking you to confirm this. Once your account is deleted, all of your information and collected data is deleted with it.
What happens when I reach my file upload storage limit?
When you reach your storage limit, Wufoo will no longer accept file to be uploaded through a form. The forms will continue to be displayed properly, but if a user tries to upload a form, they will receive a message stating that “This form no longer allows uploads.” In order to make room for new files, you will either need to upgrade or delete some of the files collected through the entry manager.
How do I change my email address?
To change your email address, first head to the “Account” section. Once you’re in the account manager, click on the “Change Email” button. A lightbox will appear and allow you to enter new email information. After entering your email address, press the “Save” button to save the changes.
How do I change my billing information?
First, head to the “Account” section. Once you’re there, you’ll see a button about halfway down the page labeled “Change Billing Info”. Clicking that button will cause a form asking for your new billing information to appear. Complete that form and click “Save Changes”.
What types of payment do you accept?
We accept Visa, AMEX, Mastercard, and Discover credit cards.
If you do not have a credit card, we will accept PayPal transfers for one year’s service in advance. Please contact support@wufoo for more information about alternate payment methods.
