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Customer Satisfaction Survey
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Wufoo
Customer Satisfaction Survey
Please take a few moments to complete this satisfaction survey.
How long have you used our product / service?
Less than a month
1-6 months
1-3 years
Over 3 Years
Never used
How often do you use product / service?
Once a week
2 to 3 times a month
Once a month
Less than once a month
Overall, how satisfied were you with the product / service?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
What aspect of the product / service were you most satisfied by?
Quality
Price
Purchase Experience
Installation or First Use Experience
Usage Experience
Customer Service
Repeat Purchase Experience
What aspect of the product / service were you most disappointed by?
Quality
Price
Purchase Experience
Installation or First Use Experience
Usage Experience
Customer Service
Repeat Purchase Experience
What do you like about the product / service?
What do you dislike about the product / service?
Thinking of similar products / services offered by other companies, how would you compare the product / service offered by our company?
Much Better
Somewhat Better
About the Same
Somewhat Worse
Much Worse
Don't Know
Would you use our product / service in the future?
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Would you recommend our product / service to colleagues or contacts within your industry?
Definitely
Probably
Not Sure
Probably Not
Definitely Not
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