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Wufoo
Cancellation Survey
We're sorry to see you go and are interested in learning more about why you decided to cancel your subscription / service. Your responses will be kept confidential and will not be used for any purpose other than research conducted by our company.
How long had you been using the subscription / service?
Less than a month
1-6 months
1-3 years
Over 3 Years
Never used
How often did you use the subscription / service?
Once a week
2 to 3 times a month
Once a month
Less than once a month
Overall, how satisfied were you with the subscription / service?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
What was the primary reason for canceling your subscription / service?
No longer needed it
It didn't meet my needs
Found an alternative
Quality was less than expected
Ease of use was less than expected
Access to the service was less than expected
Customer service was less than expected
Other
If other, please specify:
Would you use the product / service in the future?
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Would you recommend our product / service to colleagues or contacts within your industry?
Definitely
Probably
Not Sure
Probably Not
Definitely Not
What could we do to improve our subscription / service?
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